The CCOC Selects FROM to Co-Offer a Unique Tool: The Digital Transformation Assessment
FROM and the Chief Customer Officer Council (CCOC) announced a new partnership today that will bring the deep digital capabilities of FROM to CCOC members and FROM clients. As part of this alliance, a new solution is being announced to help companies successfully compete and win in the digital world - The Digital Transformation Assessment (DTA). Curtis Bingham, CEO of CCOC explained the rationale for the partnership, "The CCO Council has partnered with FROM because of their vast, hands-on experience with leading digital transformation in similar enterprise companies." The assessment solution is being spearheaded by Bob Taylor, FROM Chief Digital Officer and former Chief Customer Officer of Samsung SDS.
The Digital Transformation Assessment is used to identify gaps and risks in companies’ new or current transformational programs. It also provides an unbiased 3rd party assessment of a company’s digital capabilities and their maturity level: identifying ways to close gaps, create frictionless digital experiences, and gain operational efficiencies. The DTA is a quick 4-6 week solution that is based on years of experience, numerous successful client transformations and world class customer experience skills.
Howard Tiersky, CEO of FROM commented on the new offering, “Offering digital engagement that customers love is essential to succeed in today’s market. However, some companies face challenges in creating great customer experiences due to a myriad of emerging technologies, not so nimble legacy systems, alignment and vision issues, as well as their customers changing priorities and expectations. By partnering with the CCOC to bring the Digital Transformation Assessment to market, we can help our clients achieve more rapid success by pinpointing the most critical adjustments needed to their processes, culture, technology and CX to create the types of digital experiences that will differentiate them in the marketplace.”